Return Policy

Floofy Questions

If your purchase is defective or damaged in any way please contact us within 5 days of receipt and we will gladly exchange, refund or issue you store credit once your return has been received. Shipping and taxes are non-refundable. Merchandise must be returned in the same condition that it was received in.

Refunds to your payment method can only be made within 20 days from the date of your purchase, after that only store credit will be issued.

Returns should not be sent back without contacting us first.

Returns must be received by us within thirty days of your receipt of your order.

Our mailing address for returns is:

BeKyoot Inc
5773 Woodway Dr #293
Houston, TX 77057


If you'd like to exchange your purchase for a different size, please contact us so we may help! We know how difficult it is at times to find the right fit on clothing online. We want you to be 100% satisfied with your purchases and will do everything in our power to make it so. :) Also! If you plan to buy from us at one of our US convention appearances, we do exchanges at the booth as well. We allow our customers to try on our apparel if they are unsure of how it'll fit and wear. All you have to do is ask! We are here to help and always enjoy talking with you and answering your questions.